The beauty of an online store is that you can order by email anytime that suits you! Orders are also accepted by telephone during our business hours or by fax and post.
An Order Form is provided for your convenience. Please download the form below, fill in the details and fax, email or post it back to us. Or simply just email us!
On receipt of an order we will respond by email or phone to advise availability, shipping and confirm total order cost. Your return confirmation will be required before proceeding with processing the order.
Please note prices and shipping costs are subject to change without notice. We reserve the right to change design, material and specification without notice.
Prices shown are in AUD $ and include 10% GST applicable in Australia and do not include shipping costs. Overseas prices exclude GST.
Payment in AUST $ may be made by credit card (Master or Visa card only), electronic bank transfer, COD (a small fee is charged), money order or cheque. All monies to be cleared prior to the despatch of any goods. We reserve the right to nominate payment method for overseas orders.
Orders are despatched throughout Australia via Aust Post and road freight, overseas via Aust Post Airmail and sea or air freight all at the applicable carrier’s rates and requirements. All shipping costs including any insurance surcharges are payable by the customer and are additional to items purchased.
Overseas consignments will be subject to import/customs regulations and duties as applicable at the destination points and remain the sole responsibility of the customer.
Insurance is optional for all consignments and is the customer’s responsibility to request and incur costs for insurance cover or registered post as applicable.
Insurance is mandatory for overseas (air/sea) freight consignments and will be included in the shipping charges.
Once a consignment is handed to a shipping/postage carrier for despatch, we cannot be held liable for any loss or damage whatsoever whilst in transit or the care of a third party.
Delivery transit times are subject to carrier’s scheduling. We cannot control goods in transit but we can advise on expected delivery times and assist with tracking information.
Under no circumstances whatsoever will we be liable to any party for any consequential or indirect damage or loss, financial or otherwise, however caused arising out of the use or misuse of any product.
We take reasonable measures to protect your personal information however we are not responsible for any cause arising out of unauthorised access to that information.
We will repair or replace any product manufactured by us found to be defective in workmanship or material within one year from date of purchase and will only pay return shipping. This will not apply to any misused, neglected, damaged, altered or repaired product. All other products will be subject to any warranties extended by our suppliers.
We are happy to provide an exchange or refund if you purchased an incorrect item or, if after receipt, a product does not meet your expectations or requirements. We must, however be notified within seven days of receipt and all shipping costs will be incurred by you.
Any items incorrectly or not supplied by error will be replaced at the earliest possible opportunity at no cost to the customer however we must be notified within seven days of receipt.
We reserve the right to charge a minimum 10% restocking fee and charge for “making good” any damaged or used items returned. Please ensure returned items are well packaged.
|Phone Orders:||Mail Orders:|
Phone: 02 4683 2698
Fax: 02 4681 9014
|Mail PO Box 224
Thirlmere NSW 2572 Australia
Email Orders: email@example.com